Project “Improving the internal audit process in the Retail Banking Sector”

“Sales Force Effectiveness (SFE)” project that have contributed to the successful implementation of improved sales tools and procedures

“Bank@Work” project that enables fast application for credit products without coming to the bank

“Digitalization of Banking Processes” project – APS credit process, PIPO & LEPO administration of accounts

“T24 Temenos Banking Information System and Data Migration Implementation”

“Service Quality Standardization” program aimed at improving the overall quality of customer service

“Sales Force Effectivness (SFE)” project that have contributed to the successful implementation of improved sales tools and procedures

“Affluent banking” project – Personalized approach to clients based on analysis of their transactions and financial habits

“Centralization of back-office activities” project that have reduced the back-office costs in the network by 40%

“Branch Efficiency Improvement” project which was aimed at increasing the quality of work in the Retail sector

“Career Office – Center for Student Career Development and Development” project realized within the PECP project and the Institute for International Education IIE, financed by Philip Morris – DIN Nis